The Craig Fahle Show

Customer Service: The Good, The Bad and How Social Media Is Changing It

Tuesday January 22, 2013

American Customer Service Index in Ann Arbor recently released a survey which ranks the best and worst companies for customer service. Companies with the worst customer service satisfaction scores include Bank of America, Comcast and Long Island Power Authority. The companies with the best customer service include car makers Ford and Subaru as well as Heinz and Dr. Pepper.

Craig speaks with David VanAmburg, Managing Director at American Customer Service Index, and Tom Shanahan, Partner at, about the survey, what makes great customer service and how social media is changing the landscape.

Click the audio player above to listen and feel free to add your comments below...