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Quicken Loans CEO: Happy Employees Help Bottom Line

April 30, 2013

Replying to employee emails, sending birthday cards and – above all – always returning phone calls. That’s what the C-E-O of Quicken Loans – Bill Emerson – told the Detroit Economic Club makes the mortgage lender successful at a time when many financial institutions are struggling. WDET’s Quinn Klinefelter talked with Emerson about the company’s corporate culture and why Quicken Loans felt it was vital to bring its headquarters -- and employees – to Detroit’s downtown…